Tag Archive | IIUM library


Every year many students, new or returning, make their way to the campus.  One of the most popular spots for studying, relaxing, and using the computers is the library.  Most importantly, the library is here to help customers with their academic needs in any way it knows best. However, when you come to the Library, it can sometimes be confusing to know which locations to go to or what a certain collection is for. Don’t worry, help is here!

Upon entering the library, there are two main counters that are staffed throughout the opening hours to help you with your library needs.

  • The Circulation Counter – handles membership, circulation transaction, fines, inter-library loan, facilities, etc.
  • The Readers’ Advisory Desk, a smaller pink and brown desk – helps with reference inquiries by library customers.

There are other counters too namely: Law Information Desk (helps customers at level 1 particularly information on law); Multimedia Counter (helps with multimedia collection at level 3) and Serials Counter at level 4.

The counters assist library customers through its reference service. Now what is “Reference Service”? It is one of the library’s primary practices to provide rich and relevant services and resources to its customers. Therefore, the function of reference service is to direct customers to these services or resources through many initiatives. Among those are readers’ advisory assistance through direct face-to-face interaction or using telecommunication mediums, dissemination of information in anticipation of user needs or interests, directories or guides and many more.

In the IIUM Library’s 2008 Customer Satisfaction Survey, the assistance at Readers’ Advisory Desk was rated among the highest performance under “Services” category. Apart from the survey, the statistics of reference enquiries compiled showed that the number of questions asked at the Desk rose from 10,262 in 2009 to 11,838 in 2010.  The statistics are used as a basis for review of the service. For instance, previously there were 4 information counters, one at each floor.  The numbers have been reduced to only two (one each at level 1 and 2) in order to avoid confusion on the functionality of the different counters. The new location which is conveniently located near the library entrance has given an impact to its visibility, proximity and identification of the Reference Service.

Need more help? Contact us via homepage at http://lib.iium.edu.my, call us at 03-61964815 or be our friend through The Official IIUM Library Facebook, https://www.facebook.com/iiumlibrary . We are always here for you!


Saabihah Mohd Salleh
Senior Librarian

Have You Tried Remote Accessing?

People come to the library for many different reasons. Some come to study. Some come to look for reading materials for their research. Some come for the comfort of the relaxed environment that the library offers. Some just come to use the facilities and the services that the library has like the computers, daily newspapers, television channels and so on.

To those who are really studious, the library is THE place which they couldn’t live without. They will religiously come to the library during all the free time they have. They will use all the collections, services and facilities that the library offers. Some library customers believe that the library collections are only the printed books, journals and multimedia materials. They are oblivious that their research could go beyond the physical resources that the library owns. Therefore, without the library they are at a lost as to where to look for materials for their study and research. What happen if the library is closed? How can they access the library collection? The answer is simple – remote access.

The non-print library resources, other than multimedia, can be obtained online or digitally. Among the resources are the online databases, the digital library collection, e-books, e-journals and so on. These collections could be accessed through the library homepage either within the library, within the campus or out of campus (remotely).

How can you access the online collections, mainly the online databases, remotely? You can do so by performing two steps. First, register your borrower ID and password at the library homepage by clicking at “New User Sign Up” under the “My Digital Account”. Second, configure the web browser of your personal computer or laptop. The instruction is available in the library homepage at ( http://lib.iium.edu.my/resources/offcampuss.pdf ) or you can get the printed brochure from the Reader’s Advisory Desk. Basically, what you need to do is to enter the proxy address of the library homepage to your computer’s LAN setting. By doing so, the online databases’ providers will allow you to access their databases as they know you are a customer of the IIUM Library.

Lib Websites

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Give it a try today and you will find that it is easy to access the library remotely. You will also discover that even if the library is close at night or during the weekends, you can still do your information search for your assignments or thesis. If you encounter any problems, just contact your liaison librarians or the Reader’s Advisory Desk.

Yusrina Abu Bakar,
Head of Quality and Coporate Communication Section.


From year to year, the IIUM Library has achieved more than 95% on customer satisfaction to the information literacy (IL) workshops conducted. Similarly, the same achievement is stated for the fulfillment of the request for IL workshop.

Simply put, Information Literacy is a set of skills needed to find, retrieve, analyze and use of information. It is true that in this century, just about anybody can find just about anything they need by using the internet or by referring to sets of books. However, researchers without proper knowledge on how to look for information will just go round and round sifting the multitude of information they get. This might in the end cause headache and frustration to the researchers.

Due to the above, IL classes taught by the librarians are necessary to any university students. This strong foundation and skill which they gained and practiced will eventually turn them into independent lifelong learners. As the American Library Association Presidential Committee on Information Literacy (January 10, 1989, Washington, D.C.) says “Ultimately, information literate people are those who have learned how to learn. They know how to learn because they know how knowledge is organized, how to find information and how to use information in such a way that others can learn from them. They are people prepared for lifelong learning, because they can always find the information needed for any task or decision at hand.”

In IIUM Library, IL classes began back in the early years of establishment with librarians teaching basic information on using the Library Catalogue/OPAC and other library services and resources.  In 2003, a more formal and structured module was introduced into LE4000 (English for Academic Purposes), a course under CELPAD. This collaborative effort with CELPAD saw the development of the module by taking into account all the comments and suggestions put up by the participants of the class and those teaching the module.


As it so happens too, LE4000 is taken by students in their third or final year of study. Based on the evaluation which the participants filled in after the class, they suggested that the IL class is introduced in the first year of study. Therefore, beginning 2008, the liaison librarians began approaching the Kulliyyah with proposals to introduce an IL session into the first year classes. The proposal was accepted enthusiastically by all the Kulliyyah. Some Kulliyyah incorporate the module designed into a Research Methodology class and some set up a zero credit hour course for the library’s IL class.

Other than classes for the first year, liaison librarians also work hand in hand with lecturers teaching Research Methodology subjects and other specific subjects, either for the undergraduates or the postgraduates. Some lecturers have placed great value for the IL classes that some request for extension of the module. This means that the module is extended from one session to three or four sessions, complete with quizzes and exercises.

Contents of the IL classes among others include knowledge on searching techniques, understanding of citation, and instruction on how to use the Library Catalogue/OPAC, how to use the online databases to look for articles, cases, law acts, thesis, newspaper articles, treaties, etc. and where to look for authentic internet and open access resources. Other than that, the modules introduce the library’s own resources by understanding the arrangement of resources in the library, the library’s digital services, how to look for books on the shelves and many more.

Reports on IL show that the IL classes conducted by the liaison librarians have positive impact to the knowledge and information retrieval skills of the users. Participants agreed that the classes were beneficial for their study and research needs. As for IIUM Library, particularly the liaison librarians, teaching has been another job which is seriously shouldered in nurturing the intellectual minds of IIUM.


Yusrina Abu Bakar,
Head of Quality and Coporate Communication Section.


Library customers visit the library for different reasons. Some come to look for books and journals, either to read or to borrow them. Some come to study and do research, either alone or in a group. Others come to have discussions or meetings in the library. People also come to use the free services and facilities offered by the library.

In the past, traditionally, it is expected everyone to be quiet when they enter a library. You will also see librarians or library assistants walking around to ensure that people do not talk loudly in the library. Those who come to the library also expect it to be a quiet place where they can study in peace.

As time goes by, study habits also change. Now people want to discuss in the library. Some even expect that food also allowed to be brought in the library. Others hope the library to open 24 hours a day.

For the IIUM Library, it tries to fulfil all the different study styles of its customers.  The library has created two study zones that are clearly marked with appropriate signs. The Silent Study Zones is an area where silence must be observed so as not to distract or disturb individuals who want to study in silence. For those in a study group mode, the library has set up the Group Study Zone that allows a certain degree of audible group discussion.


The library has also established an area called Learning Common for students to meet and discuss. The areas selected are equipped with a raised floor and furnished with “Japanese tables” and mounted glass board for scribbling of discussion notes. The area is becoming a hit with the library customers.


It is the responsibility of all library customers to select the study area that best fits their study style so as not to disturb or be disturbed by others. The IIUM Library continues to strive to fulfil the expectations of its customers given the nature of how information and knowledge are now stored, accessed and updated electronically. It also strives to change in line with the rapid change of the learning and study styles of its customers.

Yusrina Abu Bakar,
Head of Quality and Coporate Communication Section.