Tag Archive | IIUM

LOST IN THE LIBRARY? HELP IS HERE….

Every year many students, new or returning, make their way to the campus.  One of the most popular spots for studying, relaxing, and using the computers is the library.  Most importantly, the library is here to help customers with their academic needs in any way it knows best. However, when you come to the Library, it can sometimes be confusing to know which locations to go to or what a certain collection is for. Don’t worry, help is here!

Upon entering the library, there are two main counters that are staffed throughout the opening hours to help you with your library needs.

  • The Circulation Counter – handles membership, circulation transaction, fines, inter-library loan, facilities, etc.
  • The Readers’ Advisory Desk, a smaller pink and brown desk – helps with reference inquiries by library customers.

There are other counters too namely: Law Information Desk (helps customers at level 1 particularly information on law); Multimedia Counter (helps with multimedia collection at level 3) and Serials Counter at level 4.

The counters assist library customers through its reference service. Now what is “Reference Service”? It is one of the library’s primary practices to provide rich and relevant services and resources to its customers. Therefore, the function of reference service is to direct customers to these services or resources through many initiatives. Among those are readers’ advisory assistance through direct face-to-face interaction or using telecommunication mediums, dissemination of information in anticipation of user needs or interests, directories or guides and many more.

In the IIUM Library’s 2008 Customer Satisfaction Survey, the assistance at Readers’ Advisory Desk was rated among the highest performance under “Services” category. Apart from the survey, the statistics of reference enquiries compiled showed that the number of questions asked at the Desk rose from 10,262 in 2009 to 11,838 in 2010.  The statistics are used as a basis for review of the service. For instance, previously there were 4 information counters, one at each floor.  The numbers have been reduced to only two (one each at level 1 and 2) in order to avoid confusion on the functionality of the different counters. The new location which is conveniently located near the library entrance has given an impact to its visibility, proximity and identification of the Reference Service.

Need more help? Contact us via homepage at http://lib.iium.edu.my, call us at 03-61964815 or be our friend through The Official IIUM Library Facebook, https://www.facebook.com/iiumlibrary . We are always here for you!

By,

Saabihah Mohd Salleh
Senior Librarian

Have You Tried Remote Accessing?

People come to the library for many different reasons. Some come to study. Some come to look for reading materials for their research. Some come for the comfort of the relaxed environment that the library offers. Some just come to use the facilities and the services that the library has like the computers, daily newspapers, television channels and so on.

To those who are really studious, the library is THE place which they couldn’t live without. They will religiously come to the library during all the free time they have. They will use all the collections, services and facilities that the library offers. Some library customers believe that the library collections are only the printed books, journals and multimedia materials. They are oblivious that their research could go beyond the physical resources that the library owns. Therefore, without the library they are at a lost as to where to look for materials for their study and research. What happen if the library is closed? How can they access the library collection? The answer is simple – remote access.

The non-print library resources, other than multimedia, can be obtained online or digitally. Among the resources are the online databases, the digital library collection, e-books, e-journals and so on. These collections could be accessed through the library homepage either within the library, within the campus or out of campus (remotely).

How can you access the online collections, mainly the online databases, remotely? You can do so by performing two steps. First, register your borrower ID and password at the library homepage by clicking at “New User Sign Up” under the “My Digital Account”. Second, configure the web browser of your personal computer or laptop. The instruction is available in the library homepage at ( http://lib.iium.edu.my/resources/offcampuss.pdf ) or you can get the printed brochure from the Reader’s Advisory Desk. Basically, what you need to do is to enter the proxy address of the library homepage to your computer’s LAN setting. By doing so, the online databases’ providers will allow you to access their databases as they know you are a customer of the IIUM Library.

Lib Websites

yusrina7-20-2011-11.26.42 AM

yusrina7-20-2011-11.44.47 AM

Give it a try today and you will find that it is easy to access the library remotely. You will also discover that even if the library is close at night or during the weekends, you can still do your information search for your assignments or thesis. If you encounter any problems, just contact your liaison librarians or the Reader’s Advisory Desk.

By
Yusrina Abu Bakar,
Head of Quality and Coporate Communication Section.