Tag Archive | library research


Every year many students, new or returning, make their way to the campus.  One of the most popular spots for studying, relaxing, and using the computers is the library.  Most importantly, the library is here to help customers with their academic needs in any way it knows best. However, when you come to the Library, it can sometimes be confusing to know which locations to go to or what a certain collection is for. Don’t worry, help is here!

Upon entering the library, there are two main counters that are staffed throughout the opening hours to help you with your library needs.

  • The Circulation Counter – handles membership, circulation transaction, fines, inter-library loan, facilities, etc.
  • The Readers’ Advisory Desk, a smaller pink and brown desk – helps with reference inquiries by library customers.

There are other counters too namely: Law Information Desk (helps customers at level 1 particularly information on law); Multimedia Counter (helps with multimedia collection at level 3) and Serials Counter at level 4.

The counters assist library customers through its reference service. Now what is “Reference Service”? It is one of the library’s primary practices to provide rich and relevant services and resources to its customers. Therefore, the function of reference service is to direct customers to these services or resources through many initiatives. Among those are readers’ advisory assistance through direct face-to-face interaction or using telecommunication mediums, dissemination of information in anticipation of user needs or interests, directories or guides and many more.

In the IIUM Library’s 2008 Customer Satisfaction Survey, the assistance at Readers’ Advisory Desk was rated among the highest performance under “Services” category. Apart from the survey, the statistics of reference enquiries compiled showed that the number of questions asked at the Desk rose from 10,262 in 2009 to 11,838 in 2010.  The statistics are used as a basis for review of the service. For instance, previously there were 4 information counters, one at each floor.  The numbers have been reduced to only two (one each at level 1 and 2) in order to avoid confusion on the functionality of the different counters. The new location which is conveniently located near the library entrance has given an impact to its visibility, proximity and identification of the Reference Service.

Need more help? Contact us via homepage at http://lib.iium.edu.my, call us at 03-61964815 or be our friend through The Official IIUM Library Facebook, https://www.facebook.com/iiumlibrary . We are always here for you!


Saabihah Mohd Salleh
Senior Librarian

Have You Tried Remote Accessing?

People come to the library for many different reasons. Some come to study. Some come to look for reading materials for their research. Some come for the comfort of the relaxed environment that the library offers. Some just come to use the facilities and the services that the library has like the computers, daily newspapers, television channels and so on.

To those who are really studious, the library is THE place which they couldn’t live without. They will religiously come to the library during all the free time they have. They will use all the collections, services and facilities that the library offers. Some library customers believe that the library collections are only the printed books, journals and multimedia materials. They are oblivious that their research could go beyond the physical resources that the library owns. Therefore, without the library they are at a lost as to where to look for materials for their study and research. What happen if the library is closed? How can they access the library collection? The answer is simple – remote access.

The non-print library resources, other than multimedia, can be obtained online or digitally. Among the resources are the online databases, the digital library collection, e-books, e-journals and so on. These collections could be accessed through the library homepage either within the library, within the campus or out of campus (remotely).

How can you access the online collections, mainly the online databases, remotely? You can do so by performing two steps. First, register your borrower ID and password at the library homepage by clicking at “New User Sign Up” under the “My Digital Account”. Second, configure the web browser of your personal computer or laptop. The instruction is available in the library homepage at ( http://lib.iium.edu.my/resources/offcampuss.pdf ) or you can get the printed brochure from the Reader’s Advisory Desk. Basically, what you need to do is to enter the proxy address of the library homepage to your computer’s LAN setting. By doing so, the online databases’ providers will allow you to access their databases as they know you are a customer of the IIUM Library.

Lib Websites

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Give it a try today and you will find that it is easy to access the library remotely. You will also discover that even if the library is close at night or during the weekends, you can still do your information search for your assignments or thesis. If you encounter any problems, just contact your liaison librarians or the Reader’s Advisory Desk.

Yusrina Abu Bakar,
Head of Quality and Coporate Communication Section.

Current Trends in Library Research in the face of the Internet Juggernaut

By : Yusrina Abu Bakar
Senior Librarian
Head, Publication & Promotion Committee

In the era where information is at a person’s fingertips, the library
has been viewed, erroneously, as obsolete. This is because people are
turning to the Internet to search for information they want. To them, the
Internet is fast, convenient, and information can be gotten for free. That
is true but a library is far from being redundant. To continue attracting
customers to the library, IIUM library management continues to “change”
the library, be it the physical building and, more importantly, its services.
Discussed below are some of the trends seen in the library arena:

1. Web Scale Discovery Services
Internet users are always attracted to the single search box that a
search engine provides. They believe this single and powerful tool is
the “window” to search for all information on the internet. To compete
with this tool, many database providers are coming up with similar tools
known as Web Scale Discovery. Among known names are Common,
Ebsco Delivery Service (EDS), FAST, Primo, Encore, etc. Many libraries
now have this Google-like search box in their homepages. What the
“box” does is it searches in all the electronic resources that the Library
owned, be it the Library Catalogue, subscribed databases, in-house
databases, e-books, e-journals, digital library and many more.

The IIUM Library for example is having EDS, on a trial basis on its
homepage. If you feel that we should subscribe to this service, just email
your recommendation to your liaison librarian.

Research Gateway

2. Library on the Move
Information nowadays can be accessed via the mobile electronic devices
such as iPhone, iPod, iPad, etc.. What are so great about these devices
are the amount of storage and the applications that can be downloaded.
The library is also taking this opportunity to introduce library
applications to the market. IIUM Library has two of these applications
known as Bookmyne to access the Library Catalogue and also Mobile
Web to access the simplified version of the IIUM Library Homepage.
Now, library users can be constantly connected to the library.

bookmyne page

3. Institutional Repositories
Institutional Repository (IR) is a collection capturing and preserving
the intellectual output of an educational institution. Many universities
in Malaysia have their own IR in which the academic staff self deposit
their own writings and share it with the world (either in citation, abstract
or full text access). IIUM’s IR is known as IREP (IIUM Institutional
Repository) which could be accessed through the Library Homepage.
Researchers could browse through this collection and might contact or
visit the library to gain access to the full text of the writings found within.

4. Social Media
Social media refers to the means of interactions among people in which
they create, share and exchange information, etc. in virtual communities
and networks. Among famous social media are Facebook, Twitter, blogs
and Instagram. The IIUM Library has its own Facebook page known as
The Official IIUM Library which was set up in October 2010. Though this
medium, the library disseminates updates and shares with its “friends”
on any information and news about the library and research resources.
Friends can also share any relevant information and queries which will
be responded immediately.

5. Digital Library
Digital Library (DL) is a collection of library’s print resources which are
digitized into electronic format. In IIUM Library, the collection comprises
of the IIUM Theses, Examination Papers, IIUM Publications, Islamic
Economic database, Islamic Law database, Manuscript and many more.
Users can search within the collection wherever they are in the world.
However, if they need to refer to the full content, they need to personally
visit the IIUM Library.

Research Gateway1

6. Purchase of More Electronic Resources
From year to year, the library is putting more emphasis on electronic
resources, either in the purchase or the development of digital content.
Databases, e-books, e-journals and digital library are more sought
after compared to the physical books or journals. The new generations
of users preferred these collections more since they can access them
anywhere, any time at their own convenience and pace. That is also why
library budget keeps increasing to fulfill this “new” demand.

Libraries throughout the world have definitely evolved especially with
the unstoppable attractiveness of the Web and the Net. The IIUM
Library is definitely moving towards the right path with the introduction
of new collections and services in ensuring that research done within
the Library building or online is kept abreast of the latest demands of
its users. IIUM Library hopes users would see that the advent of the
Internet would not spell the demise of the library.